How can we help?

First, verify debug mode is enabled. On macOS, run defaults read com.adobe.CSXS.11 PlayerDebugMode in Terminal - it should return 1. Also check the extension is in the correct folder: /Library/Application Support/Adobe/CEP/extensions/. After verifying, restart Premiere Pro completely.

Make sure you have a sequence open and selected in the timeline before using Cola. Click on the timeline panel to ensure it's active, then try again.

Ensure you have an active internet connection. Try logging out and logging back in. If issues persist, try resetting your password at colaeditor.com or contact support.

Check your internet connection first. Verify you have sufficient credits in your account. For very long sequences, try processing a shorter segment first. If problems persist, our AI servers may be experiencing high load - try again in a few minutes.

Cola works with Adobe Premiere Pro 2020 and later versions on both macOS and Windows.

Podcast mode supports up to 10 speakers. Multiple speakers can share the same camera if needed. You can also configure a wide shot for cross-talk moments.

You can export captions as SRT files, add them as native Premiere Pro SRT captions, or use MOGRT graphics that appear on your video track for more styling options.

Yes! Cola automatically creates a backup of your sequence before making any edits. Your original media files are never modified - we only work with the Premiere Pro timeline.